Introduction:

The State Bank of Pakistan (SBP) launched the Policy on Financial Inclusion for Persons with Disabilities in 2021 to provide financial services to persons with disabilities and ensure their inclusion in the mainstream financial system.

Purpose:

The purpose of this policy is to promote financial inclusion and accessibility for persons with disabilities in the banking sector. It aims to ensure that persons with disabilities have equal access to banking services and products and are not discriminated against based on disability. The policy also aims to promote awareness and education on disability issues among banking staff and customers.

Accessibility of Banking Services

·         The policy requires that banking services are made accessible to persons with disabilities, including through the provision of accessible ATMs, online banking, and other electronic banking services.

·         Banks should ensure that their electronic and online banking services are accessible to persons with disabilities by providing assistive technologies, such as screen readers, magnifiers, and speech recognition software.

·         Banks should provide training to their staff to be aware of the needs of persons with disabilities and be equipped to provide accessible and non-discriminatory services.

Non-discriminatory Practices

·         The policy prohibits discrimination based on disability in the provision of banking services, including credit and financing services.

·         Banks should ensure that their policies and procedures do not discriminate against persons with disabilities.

·         Banks should provide equal opportunities to persons with disabilities in accessing credit and financing services, without any barriers or restrictions.

Customer Education

·         The policy promotes customer education and awareness programs that are accessible to persons with disabilities, including information about financial services and products, financial literacy, and money management.

·         Banks should provide accessible information and education materials in various formats, such as Braille, audio, and large print.

·         Banks should collaborate with disability organizations and other stakeholders to ensure that their education programs are accessible and effective for persons with disabilities.

Staff Training

·         The policy requires banks to provide training to their staff on disability issues and inclusive practices to ensure that they are equipped to provide accessible and non-discriminatory services to persons with disabilities.

·         Training should cover topics such as disability awareness, communication techniques, and assistive technologies.

·         Banks should periodically assess the effectiveness of their training programs and make improvements as necessary.

Assistive Devices and Technology

·         The policy encourages the use of assistive devices and technology to promote accessibility and convenience for persons with disabilities in accessing banking services, such as talking ATMs, audio guides, and large print or Braille statements.

·         Banks should invest in and provide assistive technologies that meet the needs of persons with disabilities.

·         Banks should work with assistive technology providers and disability organizations to ensure that their assistive technologies are effective and user-friendly.

Accessibility of Branches

·         The policy requires that bank branches are designed and constructed in a manner that is accessible to persons with disabilities, including through the provision of accessible entrances, ramps, elevators, and restrooms.

·         Banks should ensure that their physical locations are accessible to persons with disabilities and should remove any architectural barriers that prevent accessibility.

·         Banks should also provide assistive devices, such as hearing loops and tactile guidance systems, to aid persons with disabilities in navigating their branches.

Financial Products and Services

·         The policy encourages the development and promotion of financial products and services that are tailored to the needs of persons with disabilities, such as loans for assistive devices or accessible housing, and insurance policies that provide coverage for disability-related expenses.

·         Banks should consult with persons with disabilities and disability organizations to understand their financial needs and develop appropriate products and services.

·         Banks should also ensure that their products and services are accessible and easy to understand for persons with disabilities.

Inclusive Banking Practices

·         The policy promotes inclusive banking practices that enable persons with disabilities to participate fully in the financial system, including through the provision of microfinance services, community-based financial services, and mobile banking services.

·         Banks should work with community organizations and disability organizations to provide financial services that meet the needs of persons with disabilities.

·         Banks should also ensure that their services are accessible and affordable for persons with disabilities.

Collaboration and Partnerships

·         The policy encourages collaboration and partnerships between banks, disability organizations, and other stakeholders to promote financial inclusion and accessibility for persons with disabilities.

·         Banks are encouraged to engage with disability organizations and other stakeholders to identify and address barriers to financial inclusion and accessibility for persons with disabilities.

Conclusion:

In conclusion, the accessibility and inclusion of persons with disabilities in the banking sector is essential for their full participation in society and the economy. The implementation of this policy will promote equal access to banking services and products and ensure that the needs of persons with disabilities are considered. By collaborating with disability organizations and other stakeholders, the banking sector can play a crucial role in promoting financial inclusion and accessibility for all.